Event Details

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Presentation Summary:
Research consistently demonstrates that frontline leaders are significant in the success of a work team. The supervisor’s approach to leading does make a difference to people. All workers have basic needs. They may thrive or whither depending on whether those meets are met in the workplace. If those neesds are not met, employees are a flight risk. The key to solving this puzzle is the supervisor.

The supervisor who understands, and can meet, an employee’s essential needs has a strong foundation. The supervisor who can demonstrate empathy builds on that strength. The supervisor who communicates with clarity, consistency, and respect has the goods to create a lasting team.

Learning Objectives
Participants will:
• Grasp the deeply powerful, and often untapped, influence in frontline leaders
• Understand five key action steps that supervisors can take to build loyalty, trust, and longevity
• Take away practical tools to grow competence and confidence in key leader competencies

Presenter Bio:

Nancy has a long history in leadership, management, and performance development – not only as a manager but also as an employee assistance consultant supporting diverse organizations in healthcare, construction, government, tech, Native American tribes and more. She is a Licensed Mental Health Counselor and Senior Professional in Human Resources and has a great passion for helping people to draw out their innate talents
and strengths.

CREDENTIALS
• Master’s in Education (Counseling Psychology) from University of Puget Sound
• LMHC – Licensed Mental Health Counselor. Served in private practice and as an employee assistance professional.
• SPHR – Senior Professional in Human Resources
• Gallup Certified Strengths Coach
• Certified – Myers Briggs Type Indicator
• Long history in management and leadership. (Army Officer, owned an insurance agency, consultant to hundreds of companies in the state and region ranging from small shops to Microsoft.)
• Adjunct researcher for National Institute of Health funded study on workplace stress due to repeated downsizing. Research captured in the book, Turbulence. Boeing and the State of the American Worker.
• Publication: The Responses to Male and Female Managers to Stress and Downsizing, North American Journal of Psychology, July 1, 2005. Paper presented at Western Psychological Association Convention,April 2004
• Publication: Strategies for Developing Leadership Competency for Mental Health and Suicide
Prevention, Construction Executive Magazine, January 1, 2020